Frequently Asked Questions

We do our absolute best to ship within 8 business days from artwork/proof approval. Sometimes delays in materials affect this, but we communicate expected ship dates at time of order confirmation and throughout the time until your order is shipped.

We offer several methods of payment.

Credit Terms
If you requested and were approved for credit terms, you’ll receive an invoice to pay off of a few days after your order has shipped.  Our standard terms are 30 days from invoice.  You can pay your invoice by check, credit card or ACH.

Credit Card
We currently accept Visa and Mastercard for credit card payments. You most likely supplied your credit card information on your customer profile form and we will use that card on file unless you instruct us differently at the time your order ships.

ACH
Our accounting department can set up an ACH route for you. Just ask!

Yes! You will receive a PDF proof to carefully review. During this time, we ask that you review text, colors, artwork elements, white file (for metallic or clear materials) etc. to make sure it is exactly how you want it to print. Once you give us “Approval” we use that file to print.

Yes! We call these printed copies “Press Proofs”. For a nominal charge, we will set your label up for printing and finishing – just not die cut. This gives you a general idea of what your final label will look like. If you’re wanting to see several different finishes, this is the best way to try them to see which you like best. Your Account Manager can help you with pricing.

Unwind directions dictate how the rolls of labels are produced so that the labels are facing in the right direction on the roll at the time of application. It is usually only important to specify an unwind direction when the labels are going to be machine-applied to end products, and it ensures that the applicator is receiving and dispensing the labels in the right direction on the containers they’re being applied to.

Refer to this illustration for a visual explanation.