Frequently Asked Questions

We do our absolute best to ship within 8 business days from artwork/proof approval. Sometimes delays in materials affect this, but we communicate expected ship dates at time of order confirmation and throughout the time until your order is shipped.

*Please note that all of our substrate vendors are experiencing longer than usual lead times. Your Account Manager will let you know at time of order if these lead times affect your order.*

We offer several methods of payment.

Credit Terms
If you requested and were approved for credit terms, you’ll receive an invoice to pay off of a few days after your order has shipped.  Our standard terms are 30 days from invoice.  You can pay your invoice by check, credit card or ACH.

Credit Card
We currently accept Visa and Mastercard for credit card payments. We now have an easy feature on your invoice that will allow you to pay your invoice by credit card.  If you set up your credit card information on your Customer Profile Form and are on credit card terms, we will use that card on file unless you instruct us differently at of order.  All credit card terms customers are charged at time your order ships.

ACH
Our accounting department can set up an ACH route for you. Just ask!

Yes! You will receive a PDF proof to carefully review. During this time, we ask that you review text, colors, artwork elements, white file (for metallic or clear materials) etc. to make sure it is exactly how you want it to print. Once you give us “Approval” we use that file to print.

Yes! We call these printed copies “Press Proofs”. For a nominal charge, we will set your label up for printing and finishing – just not die cut. This gives you a general idea of what your final label will look like. If you’re wanting to see several different finishes, this is the best way to try them to see which you like best. Your Account Manager can help you with pricing.

Unwind directions dictate how the rolls of labels are produced so that the labels are facing in the right direction on the roll at the time of application. It is usually only important to specify an unwind direction when the labels are going to be machine-applied to end products, and it ensures that the applicator is receiving and dispensing the labels in the right direction on the containers they’re being applied to.

Refer to this illustration for a visual explanation.

We will typically send your order via UPS or FedEx.  If you have asked us to send your order in a specific manner or on your carrier account, we will arrange for this to occur.  If you are local to us in Columbus, Ohio, we will ask if you’d like your order couriered to your location.  If you’d like your order sent with expedited service, please let your Account Manager know so our Shipping department can make those arrangements.